SOFBUNNY SUPPORT
Find order help, product setup, app guidance, manuals, policies and direct support in one place.
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START WITH YOUR QUESTION
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Open your account to review order and shipment details.
Review the complete shipping policy and delivery conditions.
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S2 and CC10 connect to your phone via Wi-Fi and use the EarVision app. A03 and A07 feature built-in screens and do not require an app or phone pairing.
Open product help or download the current manual.
Send an order, setup, app, return, or product question.
ORDER CENTER
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Use the email associated with your order.
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Contact us when an order requires additional help.
APP & DEVICE SETUP
A03 and A07 use built-in screens and require no phone or app. S2 and CC10 connect to your phone via Wi-Fi and use the EarVision app for live viewing. S2 and CC10 share the same core functions; their main difference is exterior design.
Built-in screen visual ear care with interchangeable attachments. No phone or app required.
No phone or app required. Power on A03 and use the built-in screen for direct live viewing.
No phone pairing is required. Charge the device, power on the built-in screen and review the product manual before use.
Compact built-in screen visual ear care designed for portability. No phone or app required.
No phone or app required. A07 is designed for direct viewing on its built-in screen.
No app is required. A07 uses its built-in screen for direct viewing. Full setup instructions will be available when the product launches.
Wi-Fi-connected visual ear care with live viewing in the EarVision app.
Requires the EarVision app for live viewing. Connect S2 to your phone via Wi-Fi, then follow the setup instructions to begin live viewing.
Install the EarVision app first. Turn on S2, then follow the Wi-Fi connection instructions to connect your phone and begin live viewing.
Wi-Fi-connected visual ear care with live viewing in the EarVision app.
Requires the EarVision app for live viewing. Connect CC10 to your phone via Wi-Fi, then follow the setup instructions to begin live viewing.
Install the EarVision app first. Turn on CC10, then follow the Wi-Fi connection instructions to connect your phone and begin live viewing.
PRODUCT HELP & MANUALS
Open product-specific help, view the current manual online or download the PDF for your exact model.
Built-in screen visual ear care with interchangeable attachments. Designed for direct viewing without a phone, app, or pairing.
A compact built-in screen model designed for portability and direct viewing without a phone or app.
Wi-Fi-connected visual ear care with live viewing in the EarVision app. S2 and CC10 share the same core functions; the main difference is exterior design.
Wi-Fi-connected visual ear care with live viewing in the EarVision app. S2 and CC10 share the same core functions; the main difference is exterior design.
POLICIES & WARRANTY
Review our current shipping, returns, privacy, and store policies in one place.
Learn how we collect, use, and protect your information.
Review the terms that apply when you use or purchase from our store.
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Find SOFBUNNY contact details and support information.
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Manage eligible privacy and data-sharing choices.
COMMON QUESTIONS
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Open the secure customer account from the Order Center and select the relevant order.
Open Shipping & Delivery above to view the complete Shipping Policy maintained in Shopify.
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S2 and CC10 use app-connected phone viewing. A03 and A07 use built-in screens and do not require app pairing.
Open Product Help & Manuals and select the manual link for your exact model.
Include your order number, product model, a clear description and relevant photos or video when available.
CONTACT SOFBUNNY
Send us your order, setup, app, return, or product question through our contact form.
Include your order number when available.
Select the exact model: A03, A07, S2 or CC10.
Describe what happened and what you already tried.
1–2 business days
hello@sofbunny.com
