SHIPPING POLICY
Last updated: August 3, 2026
This Shipping Policy explains how Jimmy, doing business as SOFBUNNY, processes and delivers orders.
1. Order Processing
Orders are processed after payment has been successfully authorized.
The expected processing or shipment timeframe displayed on the product page, cart or checkout applies to the order.
If no specific shipment timeframe is displayed, SOFBUNNY will ship the order within 30 days after receiving a properly completed order, unless the customer agrees to a later shipment date.
Business days exclude Saturdays, Sundays and United States public holidays.
Promotional periods, product launches and public holidays may result in additional processing time.
2. Shipping Methods and Charges
Available shipping methods, delivery estimates and shipping charges are displayed at checkout before payment.
Free shipping may be offered when:
• the order reaches the stated purchase threshold;
• the delivery location is eligible; and
• the selected products qualify for the offer.
A shipping estimate is not a guaranteed delivery date unless the selected service is expressly described as guaranteed.
3. Tracking Information
When tracking is available, SOFBUNNY will send a shipping confirmation email after the parcel is handed to the carrier.
Tracking may require 24 to 72 hours to begin displaying movement.
Customers can review available updates through:
• the shipping confirmation email;
• the Shopify order-status page; or
• the SOFBUNNY Support Center.
4. Shipping Delays
If SOFBUNNY learns that an order cannot be shipped within the stated timeframe, we will provide an updated shipment estimate where available.
Where required by law, the customer will be given the choice to:
• agree to the revised shipment date; or
• cancel the affected unshipped item and receive a refund.
If SOFBUNNY cannot fulfill the order, the affected item will be cancelled and refunded.
5. Address Accuracy
Customers are responsible for entering a complete and accurate delivery address.
Contact SOFBUNNY immediately if you identify an address error:
Email: hello@sofbunny.com
Phone: +1 909-203-6161
We cannot guarantee that an address can be changed after the order enters fulfillment.
Where permitted by law, additional carrier or reshipment charges resulting from an incorrect, incomplete or undeliverable address may be charged to the customer.
6. Lost Parcels
If tracking does not update for an extended period or the order has not arrived within the estimated delivery window, contact SOFBUNNY.
We may ask the customer to:
• verify the delivery address;
• check with household members, neighbors or building management;
• contact the carrier; or
• complete a carrier claim or non-receipt declaration.
For a parcel confirmed lost before delivery, SOFBUNNY will provide the replacement, refund or other remedy required by applicable law.
7. Marked Delivered but Not Received
If tracking shows “delivered” but the parcel cannot be located:
• check all entrances and delivery locations;
• ask household members, neighbors, reception or building management;
• review any carrier photograph or delivery note;
• allow up to 48 hours where the carrier may have recorded delivery early; and
• contact the carrier and SOFBUNNY.
SOFBUNNY will assist with the investigation. The available remedy may depend on the carrier investigation, delivery evidence and applicable consumer law.
8. Damaged Parcels
Photograph visible parcel damage before opening the package.
Contact SOFBUNNY and provide:
• the order number;
• photographs of the outer packaging;
• the shipping label;
• photographs of the affected product; and
• a description of the damage.
Do not discard the packaging until the claim has been reviewed.
9. Customs, Duties and Import Taxes
International orders may be subject to import duties, taxes, customs charges or brokerage fees.
Where duties and taxes are collected at checkout, this will be shown before payment.
Where duties and taxes are not collected at checkout, the recipient may be responsible for charges imposed by the destination country.
SOFBUNNY is not responsible for delays caused by customs authorities.
10. Refused and Unclaimed Parcels
If a customer refuses delivery or fails to collect a parcel, any refund will be processed after the parcel is returned and inspected.
Where permitted by law, original shipping charges, return shipping charges and carrier fees may be deducted from the refund.
Mandatory consumer rights remain unaffected.
11. Split Shipments
Items from the same order may ship separately because of inventory location, package size or fulfillment requirements.
Separate tracking numbers may be provided.
12. Delivery Destinations
SOFBUNNY ships only to locations available for selection at checkout.
An order may be cancelled and refunded if the delivery address is outside the service area, subject to carrier restrictions or prohibited by law.
13. Contact
SOFBUNNY
Attn: Jimmy
9650 9th Street, Suite H
Rancho Cucamonga, CA 91730
United States
Email: hello@sofbunny.com
Phone: +1 909-203-6161