LEGAL NOTICE
Last updated: September 8, 2026
1. Website Operator
This website and the SOFBUNNY online store are operated by:
TUTUTU INTERNATIONAL CO., LIMITED
Brand:
SOFBUNNY
TUTUTU INTERNATIONAL CO., LIMITED is a company incorporated in Hong Kong and operates the SOFBUNNY brand and website.
Website:
https://sofbunny.com
Customer Support Email:
hello@sofbunny.com
Telephone:
+1 909-203-6161
2. U.S. Fulfillment and Authorized Return Address
SOFBUNNY Returns
9650 9th Street, Suite H
Rancho Cucamonga, CA 91730
United States
The address above is used for U.S. order fulfillment and authorized returns. It is not represented as the corporate office of TUTUTU INTERNATIONAL CO., LIMITED.
Customers should contact SOFBUNNY customer support before sending any return.
3. Ecommerce and Hosting Platform
The SOFBUNNY online store is hosted through Shopify and its applicable service providers.
Payments may be processed through Shopify and/or authorized third-party payment providers.
4. Intellectual Property
The SOFBUNNY name, logo, website design, product photographs, graphics, videos, written content and related materials are owned by or licensed to TUTUTU INTERNATIONAL CO., LIMITED.
They may not be copied, reproduced, distributed, modified or commercially used without prior written authorization, except where permitted by applicable law.
5. Consumer Information
Product descriptions, prices, shipping charges, payment methods and applicable taxes are displayed on the relevant product page, cart or checkout.
Nothing on this website excludes, limits or replaces any mandatory consumer right provided by applicable law.
6. Product and Safety Information
SOFBUNNY products must be used in accordance with the instructions, limitations and warnings supplied with the relevant product model.
Website and educational content is provided for general product and educational information. It is not medical advice, diagnosis or treatment.
A product camera, built-in screen or connected application does not diagnose earwax blockage, infection, hearing loss or any other medical condition.
Stop product use if pain, bleeding, dizziness, sudden hearing change, discharge or other concerning symptoms occur, and seek advice from a qualified healthcare professional where appropriate.
7. Product Identification
Applicable product model information, product identifiers, warnings and safety instructions are displayed on the relevant product listing, packaging or accompanying documentation.
8. Disputes and Consumer Rights
Customers should first contact SOFBUNNY regarding an order or product issue:
Email:
hello@sofbunny.com
Telephone:
+1 909-203-6161
Any mandatory right to contact a consumer authority, regulator, dispute-resolution body or court remains unaffected.
9. Governing Law
The operation of this website and purchases made through SOFBUNNY are subject to applicable laws and regulations.
The governing-law provisions applicable to purchases are described in the SOFBUNNY Terms of Service.
Nothing in this Legal Notice limits any mandatory consumer protection available to a customer under applicable law.
10. Contact
SOFBUNNY is operated by:
TUTUTU INTERNATIONAL CO., LIMITED
Brand:
SOFBUNNY
Customer Support Email:
hello@sofbunny.com
Telephone:
+1 909-203-6161
U.S. Fulfillment and Authorized Return Address:
SOFBUNNY Returns
9650 9th Street, Suite H
Rancho Cucamonga, CA 91730
United States
The U.S. address above is used for fulfillment and authorized returns and is not represented as the corporate office of TUTUTU INTERNATIONAL CO., LIMITED.